Toyota targets iPhone owners with a mobile Prius promotion (via Mobile Marketer)
They use a mobile website to offer product features, price info, etc. and the obvious dealer locator. It is understandable that they target mobile users, and especially iPhone owners as these people are typically doing more of their regular information look up with their phone. What is a bit weird though, is that they use a mobile website since a mobile website provides an experience that is quite different from the typical apps iPhone users expect. Perhaps it has something to do with timing, and Toyota feels the same way, as they announce the arrival of a real app in the near future.
What is interesting though is that they are really focusing on product information, to assist the customer with his/her buying process. Once they switch over to an app, they offer the consumer a buying assistant always on hand. However, now that they have established this relationship, and the consumer decides to buy a Toyota Prius, this particular app loses most of its value.
It would therefore be a good idea if Toyota built an after-sales app as well and pro-actively assisted the the consumer replacing the one app with the other. This app could offer maintenance advice, options that can be added to the car later on,info about Prius owner clubs or events, and any other information relevant to a Prius owner. They could even offer some mileage tracking features which could be fed back as a great source of actual usage data. By offering 2 apps instead of one, each app has its specific focus, and they can continue the relationship they built with the consumer, learn more about his/her needs and improve the product experience significantly.