Mobile Marketing code of conduct
Thursday, July 24th, 2008Mobile marketing campaigns that want to invite consumers to join need to treat carefully. Consumers tend to be more annoyed by unsolicited SMS/MMS than email, especially with the potential of – often unknown – SMS costs involved.
Recently, the Mobile Marketing Association released a Global Code of Conduct that defines the use of obtaining explicit opt-in from consumers and no opt-out schemes as was (is) common practice on the net. It also defines the default to be for one program (campaign) only, unless very clearly requesting opt-in for multiple campaigns.
Now although the MMA defines this in the light of marketing campaigns, for mobile phone applications there should be no difference. The problem that people were ’spamming’ their own contacts when activating the program Loopt on their iPhone without even knowing this is a good example. This is not a marketing campaign, but still also for applications it must be avoided that other people receive such messages without opt-in request.
Interesting question is: how does one do an opt-in request when an application sends an SMS message to a friend ? Friend Finder Sniff does this by channeling all invites through their server and keeping track of people’s response to an invitation (centrally stored friendlist). Question is: is this sufficient or do you need to ask people to invite their friends directly to a service ? This is currently not completely clear.
As an aside, note that in Belgium in March 2008 the operators collectively agreed on a double opt-in for short-code based services.